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Please be advised that the My Web, My Photos and My Files services will no longer be available with your Rogers Dial-Up Internet Service as of May 31, 2008. For more information, click here.

 
General Info
  1. How much does Rogers dial-up Internet cost?
  2. What are the payment options for Rogers dial-up Internet?
  3. What do I need to register and how long before I can start surfing the Internet?
  4. What number do I dial to connect to Rogers dial-up Internet?
  5. Is there a difference between the Technical Support line and your Customer Care line?
  6. Can I use Rogers dial-up Internet on the road?
  7. What modem speeds does Rogers dial-up Internet support?
  8. Will I experience busy signals if I use Rogers dial-up Internet to access the Internet?
  9. Does Rogers dial-up Internet offer multiple e-mail accounts?
  10. Can I use my Internet Account from another computer?
  11. Can I access Rogers dial-up Internet on an Apple Macintosh system?
  12. What mail settings do I use for Rogers dial-up Internet?
  13. What is the name of Rogers dial-up Internet news server?
  14. How do I go about canceling my service with Rogers dial-up Internet?
  15. How can I give feedback about Rogers dial-up Internet service?
  16. What are the Terms and Conditions?
  17. What are the system requirements for Rogers dial-up Internet?

How Much does Rogers dial-up Internet cost?
Rogers Telecom offers various plans to suit your needs. Please click here to see current pricing and promotions.

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What are the payment options for Rogers dial-up Internet?
As a Rogers Telecom Long Distance or Local service customer, we conveniently apply the Internet charge on your Rogers Telecom invoice so that you can make one easy payment. You can also receive attractive discounts when you have multiple products with Rogers Telecom, click here for details. If you are only a Rogers dial-up Internet customer we will require a major credit card to which we will conveniently bill you for the monthly price. Your credit card statement acts as your monthly invoice and receipt.

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What do I need to register and how long before I can start surfing the Internet?
The registration procedure is simple and will only take a few minutes of your time. Simply click here to complete the online order form and a customer care representative will contact you shortly. Alternatively, you can call 1-888-395-EASY (3279) and a technical representative will take you through the registration and set up process.

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What number do I dial to connect to Rogers dial-up Internet?
The number you dial will depend on which city you live in. Please click here for the list of cities in which Rogers dial-up Internet service has local calling numbers. You'll find the proper number to dial on this list. If there is no local access number in your location, long distance changes will apply.

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Is there a difference between the Technical Support line and your Customer Care line?
Yes, if you are having problems setting up or using Rogers dial-up Internet Internet service, call our technical support line at 1-888-395-EASY (3279). It's available 24 hours a day, 7 days a week.

If you have any questions about your bill or any other Rogers Telecom services, you can call our Customer Care line at 1-800-980-5464.

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Can I use Rogers dial-up Internet on the road?
Yes, you can connect to Rogers dial-up Internet when you are 'on the road'. When using Rogers dial-up Internet, you can connect to the service locally, free of long distance charges, in places other than your usual access point, (ie: your home or office). Click here to see a list of Rogers dial-up Internet local access numbers across Canada and to get help changing this number within your computer settings.

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What modem speeds does Rogers dial-up Internet support?
Rogers dial-up Internet supports the following modem speeds; 14.4, 28.8, 33.6 and 56K (V.90 standard). For optimal performance, Rogers dial-up Internet works best with a 56K modem.

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Will I experience busy signals if I use Rogers dial-up Internet to access the Internet?
Rogers Telecom has recently enhanced network capacity in order to reduce the possibility of busy signals. In fact, Rogers Telecom owns its own network and provides Internet connections for many other Internet Service Providers in Canada.

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Does Rogers dial-up Internet offer multiple e-mail accounts?
Yes, Rogers dial-up Internet XTRA offers up to five e-mail accounts.

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Can I use my Internet Account from another computer?
Yes, simply call our technical support line at 1-888-395-EASY (3279) for step-by-step instructions on how to set up another computer. It is important to note that you can only connect to your service using one computer at a time.

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Can I access Rogers dial-up Internet on an Apple Macintosh system?
Yes, the service is compatible with MAC OS8 or higher.

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What mail settings do I use for Rogers dial-up Internet?
Incoming: pop3.sprint.ca
Outgoing: smtp.sprint.ca
Logon: With the user name you used to connect to Rogers dial-up Internet internet service (example: username@sprint.ca)
Password: Use the same password you used to connect to Rogers dial-up Internet.

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What is the name of Rogers dial-up Internet news server?
news.sprint.ca
Logon: With the user name you used to connect to Rogers dial-up Internet internet service (example: username@sprint.ca)
Password: Use the same password you used to connect to Rogers dial-up Internet.

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How do I go about canceling my service with Rogers dial-up Internet?
To cancel Rogers dial-up Internet service call Rogers Telecom Customer Service at 1-800-524-7701

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How can I give feedback about Rogers dial-up Internet service?
We encourage your feedback so that we can continually provide you with the best Internet service possible. You can give feedback about Rogers dial-up Internet service by sending an e-mail to rti-feedback@rci.rogers.com or by calling Rogers Telecom Customer Service at 1-800-456-9711 or the Help Line at 1-888-395-EASY (3279). Let us know what you think of Rogers dial-up Internet service.

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What are the Terms and Conditions?
Please click here to find out more about Rogers dial-up Internet terms and conditions.

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What are the system requirements for Rogers dial-up Internet?
The minimum requirements you need are as follows:

  • PC with Windows 95, 98, ME, NT 4, XP, 2000 or MAC OS 8 and higher
    (all operating systems require the latest service packs)
  • 32MB of RAM (64MB for Windows XP or 2000)
  • 50MB of free Hard Drive space
  • 28.8kb/s - 56kb/s (v.90) Modem
  • Internet Explorer and Outlook Express 5.0 or higher

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